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Customer satisfaction survey
We’d love to hear about your experience with Fundalor. This survey takes about one minute to complete. Your feedback will help us improve.
What is the main reason you haven’t played at Fundalor again?
1
I haven’t had time.
2
I’m not interested in playing at the moment.
3
I have played again recently.
4
I prefer playing at another casino.
5
I reached the budget I had set aside for gambling.
6
I had trouble depositing money.
7
I had trouble withdrawing money.
8
I couldn’t find games I liked.
9
I had difficulty using the website or games.
10
I don´t trust the casino.
11
The promotions or rewards didn’t appeal to me.
12
The customer verification and identification (KYC) process is complex and tedious.
13
I decided to take a break from gambling.
14
Another reason.
Before this survey, did you know that Fundalor has a loyalty program with levels such as Bronze and Silver?
A
No, I didn’t know.
B
I had seen the levels, but I didn’t know how they worked.
C
Yes, I knew how they worked.
What would you improve about your experience with Fundalor?
Rate your experience with Fundalor on a scale from 0 to 10.
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Submit
